FAQ

1. How long does shipping take?

We typically process orders within 2–4 business days. Once shipped, delivery usually takes 7–12 business days. You’ll receive a tracking number once your order has been dispatched.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders — no minimum purchase required.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and link. You can use this to follow your package every step of the way.

4. Can I return my order?

Absolutely. You may return items within 14 days of delivery, as long as they are unused, unwashed and in original packaging. Please see our Return Policy for full details.

5. What if my item arrives damaged or defective?

We’re so sorry! Please contact us at info@alvathreads.com within 7 days of receiving the item. Be sure to include photos so we can resolve the issue quickly.

6. Do you offer size guides?

Yes! Each product page includes a size chart. Please check your measurements carefully before ordering. If in doubt, feel free to message us for guidance.

7. Where are you based?

Our team is based in The Netherlands and we ship directly from our global suppliers. This allows us to offer the latest styles at affordable prices.

8. How can I contact you?

You can reach us anytime via email at info@alvathreads.com or through our Contact page.